SMARTPHONE (iOS & Android)
Package
National Calls
UK outbound Calls
SMS
500Mb UK Data
Additional Data
Cost /min
£ 0.00
£ 0.00
£ 0.00 /text
£ 0.00
£ 0.025 /Mb
Package
Calls
EU outbound Calls
Receiving Calls
SMS
Roaming Charges
Cost /min
£ 0.036
£ 0.79
£ 0.00
£ 0.01 /text
£ 0.30 /Mb
Package
Calls
Receiving Calls
SMS
Roaming Charges
Cost /min
£ 1.20
£ 0.85
£ 0.40 /text
£ 0.30 /Mb
BLACKBERRY PHONES
Package
National Calls
UK outbound Calls
SMS
1Gb UK Data
Additional Data
Cost /min
£ 0.00
£ 0.00
£ 0.10 /text
£ 0.00
Available
Daily charges
This option covers all roaming usage for the day
Monthly charges
This option covers all roaming usage for the month
Cost
£ 5.00
£ 20.00
Daily charges
This option covers all roaming usage for the day
Monthly charges
This option covers all roaming usage for the month
Cost
£ 5.00
£ 20.00
ONLY DATA
Package
1Gb UK data
3Gb UK data
Additional Data
Cost /month
£ 5.00
£ 7.00
£ 0.025 /Mb
Service
Roaming Charges
Cost
£ 0.30 /Mb
Service
Roaming Charges
Cost
£ 0.30 /Mb
Note: Data plans can be customised according to users’ data needs
WIFI
Encouraging users to connect to Wi- Fi network would reduce the amount of data consumed and increases FT’s service plans durability.
Also, when users are abroad they benefit from a faster connection.
Click on the titles to learn more.
iPHONE
- From your Home screen, go to Settings > Wi-Fi.
- Turn on Wi-Fi.
- Your device will automatically search for available Wi-Fi networks.
- Tap the name of the Wi-Fi network that you want to join.
- After you join the network, you'll see
to the network and 
in the upper-left corner of your display.
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iPHONE
- From your Home screen, go to Settings > Wi-Fi.
- Turn on Wi-Fi.
- Your device will automatically search for available Wi-Fi networks.
- Tap FTWLAN1 and connect using your employee credentials
[*****@ft.com - & same password]. - After you join the network, you'll see to the network and in the upper-left corner of your display.
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iPHONE
- Open the Settings app and find mobile.
- Scroll all the way to the bottom and slide the toggle for Wi-Fi Assist OFF.
iPHONE
- Make sure your router is on and that you're within range.
- Make sure Wi-Fi is on and that you can see your network.
- If prompted, type in your Wi-Fi password.
- Check all of your cables and connections.
- Restart.
Try restarting your device, router, or cable/DSL modem. After each step, check to see if you fixed the issue.
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iPHONE
- Reset your Network Settings.
- Tap Settings > General > Reset > Reset Network Settings.
This also resets Wi-Fi networks and passwords, mobile settings, and VPN and APN settings that you’ve used before.
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DATA USAGE -UK-
Encouraging users to connect to Wi- Fi network would reduce the amount of data consumed and increases FT’s service plans durability.
Also, when users are abroad they benefit from a faster connection.
Click on the titles to learn more.
You can temporarily turn off mobile data to prevent apps from using the mobile network to send or receive data. Here's what happens when you turn off mobile data:
- You won't see the mobile data icons in the status bar (for example, LTE or 3G).
- You won't be able to send or receive MMS messages. You can still send and receive SMS and iMessages (text or multimedia) when connected to a Wi-Fi network.
- You won't be able to retrieve or listen to new Visual Voicemail messages.
- You won't be able to use Personal Hotspot.
iPHONE
- Go to Settings > Mobile data on your iPhone or Settings > mobile Data on your iPad, then tap mobile Data.
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Some apps from the App Store use the Apple Push Notifications to alert you of new data. Apps that use push notifications (such as instant messaging or social media apps) will use mobile data.
iPHONE
- To turn off push notifications, go to Settings > Notifications.
- To view the mobile data usage for your apps, tap Settings > mobile. You can turn mobile data on or off for each app. Contact your carrier if you have questions about your mobile data usage.
You can set apps like Mail to fetch data wirelessly at specific intervals. The more frequently your device fetches email or other data, the faster data is consumed.
- To change new data manually, tap Settings > Mail, Contacts, Calendars > Fetch New Data. Turn off Push, then tap Manually.
- To modify the fetch interval, tap Settings > Mail, Contacts, Calendars > Fetch New Data and select according your requirement
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DATA USAGE -ABROAD-
When you get to your destination, make sure to do these things:
iPHONE
- Go to Settings > mobile and look under mobile Data Usage.
Current Period under mobile Data Usage is the amount of data used since the last time the statistics were reset. You can also manually reset the statistics. Go to Settings > mobile, scroll down to the bottom and tap Reset Statistics.
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Before travelling please contact IT Governance support team
If you have these roaming issues while traveling internationally, learn what to do:
iPHONE
- If you see No Service in the status bar of your iPhone, make sure that Data Roaming is on.
If you still need help, try another carrier network that supports your data plan or a different SIM card. To manually select a network, follow these steps:
- Go to Settings > Carrier and turn off Automatic. Wait until available networks appear. This can take up to two minutes.
- Tap the carrier that you want.
- Go back to the main Settings screen and wait for your iPhone or iPad to connect to the network.
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When you have Data Roaming activated, please make sure you have EU internet disconnected. Having this feature activated disrupts your Roaming service.
iPHONE
- Go to Settings > mobile > mobile Data Options > EU Internet
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TETHERING
If you're not in range of a Wi-Fi network, you can still get on the Internet with an iPhone by setting up a Personal Hotspot.
A Personal Hotspot allows you to share the mobile data connection of your iPhone or iPad (Wi-Fi + mobile) to any other device.
Please make sure this feature is always DISCONNECTED as it may have a significant impact on your data allowance and monthly bill
Click on the titles to learn more.
iPHONE
- From your Home screen, go to Settings > Personal Hotspot.
- Turn off Personal Hotspot.
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